About DRVR Hub and City of Toronto Mandatory Training

  • Is DRVR Hub a City of Toronto approved driver training provider?

    DRVR Hub is an accredited driver training provider after successfully meeting its updated driver training requirements. For more information, please visit the City of Toronto website.

  • What does the hybrid DRVR Hub driver training program consist of?

    The new hybrid DRVR Hub Training Program consists of two parts: 1) Online Training Course 2) In-Person Final Exam. The Online Training Program can be completed by the driver at their own pace, from the choice of their location. Upon completion of the online driver training program, the driver will be required to book a slot for an in-person exam at DRVR Hub’s office.

  • Where is DRVR Hub’s office located?

    DRVR Hub’s office is located at 1457 McCowan Rd #213, Scarborough, ON M1S 5K7. It is an easy to find and a convenient location for drivers with ample free parking space available on the site.

  • How can I book the in-person final exam?

    Once you have successfully completed the online training course with a score of minimum 70% in the mini-quizzes, you will receive an email to book a slot for the in-person final exam.

  • Do you accept walk-ins for the final exam?

    All exams need to be booked online in advance. No walk-ins are permitted.

  • Who needs to do this training?

    Drivers for vehicles-for-hire and private transportation companies (PTC), such as Uber, Lyft and Facedrive, are required to complete a mandatory training program from accredited training providers and submit the certificate of completion as part of their license application.

  • How do I register for Vehicle-For-Hire (Toronto) training?

    Please visit https://courses.drvrhub.com/bundles/vehicle-for-hire-driver-training-toronto to enroll and purchase the training course.

  • How do I get a PTC license to drive in the City of Toronto?

    Once you complete the vehicle-for-hire course and receive your certificate, please share with your PTC company who will go through your driver application. Once approved, you will be provided with a PTC license to be eligible to drive in the City of Toronto.

  • Do I have to do this training again every year when I renew my PTC license?

    The training has a lifetime validity as per the City of Toronto and only needs to be completed once.

About Course Enrollment

  • I am creating an account and it is asking for a booking company. What is that?

    For the field “booking company”, please indicate Uber, Lyft and/or Facedrive.

  • What do I input for PDL?

    Please enter your Driver’s license number in the correct format. For example, A0000-11111-22222.

  • My email ID is wrong, how do I update my email address?

    Please email [email protected] and our support team will update the email for you after reviewing the request. Supporting documentation might be requested.

  • I forgot my password. How can I reset it?

    Please visit https://courses.drvrhub.com/users/password/new to reset the password.

About DRVR Hub Hybrid Driver Training

  • How many hours does it take to complete the vehicle-for-hire training course?

    The online component takes approximately 3-5 hours to complete in one sitting and the in-person final exam takes 1 hour. Upon completion of the online training, you will be required to book a slot for an in-person final exam at DRVR Hub’s office.

  • Do I have to start the course right away after purchase?

    We recommend that you start the course as soon as possible to be eligible to receive your certificate in a short time frame. However, the course start time is flexible - you can start whenever you are ready.

  • Once I register for the course, how long do I have to complete the course?

    You have 12 months to complete the course and take the in-person final exam from the day of purchase.

  • How do I login?

    After you have enrolled in a course, or bundle of courses, you will receive a confirmation email with all the important login details. If you don't receive this within a reasonable timeframe (within 1 hour or enrolling), check your junk/spam folder in case the email has bypassed your inbox. You can login via our website in the top right-hand corner.

  • Why can't I log into my DRVR Hub course?

    As a first step, confirm that you have an account on our site and that your email address is spelled correctly. When students cannot access a course or their account we often find it is because they are using the wrong or misspelled email address.

  • I've enrolled in a bundled course. I've finished the first online training course. How do I get back to view the other course(s)?

    So you've finished one of the courses in a course bundle, and not sure what to do next? At any time during the course, you can click on the "Go To Dashboard" button in the top left-hand corner, or click on the menu icon. Here you will find all the courses you are enrolled in.

  • I'm having trouble playing the videos and audio in your course.

    Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.

  • Is there any in-car training?

    There is no in-car training required at the moment. You can complete the driver training course online and book your slot for an in-person final exam.

About In-Person Exam

  • Where is the DRVR Hub Exam Centre?

    Located at 1457 McCowan Rd, Suite 213, Scarborough ON.

  • How do I book an in-person exam?

    After completing 100% of the online course, drivers will be automatically directed to book a slot for the in-person exam. Exam bookings are on a first-come-first-served basis.

  • Can I just do the final exam without completing the online training?

    All drivers MUST complete both 100% of all 5 online courses and receive a passing grade of 70% for the in-person exam to become a certified vehicle-for-hire driver in the City of Toronto.

  • Can I walk-in for an in-person final exam?

    All bookings MUST be made through the DRVR Hub portal. Walk-ins are NOT accepted for in-person exam.

  • I am no longer available for the selected exam slot. What should I do?

    Please contact DRVR Hub support for further assistance.

  • What happens if I am late for the selected exam slot?

    All drivers are advised to arrive 15 minutes before the exam slot. If you are late, there is a chance that you will not be able to write the exam and will be asked to contact DRVR Hub support to reschedule the exam slot.

  • What is the passing grade for the final exam?

    The passing grade for the in-person final exam is 70%. You can take the mini-quizzes throughout 5 courses in the online training as many times as you like for practice purposes.

  • What happens if I fail the exam?

    If you fail the in-person final exam, you will be required to pay an additional $15 per re-exam. No additional charges for taking the online training course for up to 12 months from the purchase date.

About Course Certification

  • I completed my online course, how can I get my certificate?

    Once you successfully complete the course, you will be required to book a slot for an in-person final exam at DRVR Hub’s office location. Upon receiving 70% in the final exam, our team will review your submission and upon validation, you will receive an email within 1-2 business days with a link to receive your certificate.

  • Is the certificate only for one rideshare company? Can I use it for Uber, Lyft and Facedrive?

    You can use the same certificate for all PTC and vehicle-for- companies.

  • My name is spelt wrong on the certificate. How can I get it fixed?

    Please send an email to [email protected] with a picture of your driver’s license to update the certificate. Please allow at least 24 hours to receive the updated certificate.

  • I have submitted the completion certificate and received a rejection from the PTC. They are asking for an original document. What should I do?

    1. Double check that you have submitted the correct certificate and ensure the information on the certificate matches the information submitted in your driver profile. 2. Please ensure you upload the DRVR Hub certificate as a PDF. 3. If you are still having difficulties, please contact the PTC support line.

Sample Cerificate

Student Support

  • How do I login?

    After you have enrolled in a course, or bundle of courses, you will receive a confirmation email with all the important login details. If you don't receive this within a reasonable timeframe (within 1 hour or enrolling), check your junk/spam folder in case the email has bypassed your inbox. You can login via our website in the top right-hand corner.

  • Why can't I log into my DRVR Hub course?

    As a first step, confirm that you have an account on our site and that your email address is spelled correctly. When students cannot access a course or their account we often find it is because they are using the wrong or misspelled email address.

  • I've enrolled in a bundled course. I've finished the first course. How do I get back to view the other course?

    So you've finished one of the courses in a course bundle, and not sure what to do next? At any time during the course, you can click on the "Go To Dashboard" button in the top left-hand corner, or click on the menu icon. Here you will find all the courses you are enrolled in.

  • I'm having trouble playing the videos and audio in your course.

    Often, this issue is caused by a browser problem on the student's computer. We recommend that all internet browsers be up to date before viewing our online training. If you're not sure what browser you're using you can check out here: https://www.whatsmybrowser.org/ Here are some basic browser troubleshooting steps that are a great starting point if you are having issues playing video/audio. (1) Clear cache and restart the browser. Also check if you’re using the newest version of the browser. (2) Try a different browser – we like Google Chrome. (3) Try an Incognito / Private Window – this will rule out an issue with browser extensions. (4) Restart the device – it's a cliche but it works! If possible, try a different device or a different internet connection. School and/or corporate firewalls occasionally block our video provider.

  • I have started the online course and need support regarding course content. How can I reach you for real-time support?

    You can contact DRVR Hub for support during hours of operation through the following:
    • Call Support and Email Support - Monday to Friday: 9 am to 5 pm EST
    • Online Chat Support - 7 days a week between 9 am to 7 pm EST

Other

  • For how long is the course promotion valid on your website?

    All promotions are for a limited time. DRVR Hub has all rights to start and end promotions without notice.